Returns & Exchanges
At Papier Hq, we want you to love your home decor. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery for all non-customized items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original protective packaging to ensure they arrive back at our studio in mint condition.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing